Safety

Verified supply

• Drivers complete identity, licence and vehicle verification before their first trip.
• Expiring documents are flagged in the driver app and reviewed by the operations team.
• Vehicles must match the class selected at booking.

Before the trip

• Confirm the pickup and drop-off pins, cargo description and receiver details.
• Check the driver name, vehicle class and plate before loading.
• Use the in-app chat or masked call if something does not match.
• Share the trip with someone you trust when travelling with high-value cargo.

Masked contact

Calls and chat use a masked number. Drivers and customers do not receive each other's personal phone numbers. Use the app for all trip-related contact.

During the trip

• Follow the route shown in the app and report a significant deviation.
• Load and secure cargo within the vehicle's stated capacity.
• Do not carry passengers in a cargo area or overload the vehicle.
• Keep the receiver available and ready to inspect the delivery.

SOS and incidents

The SOS control is available during an active trip. It alerts operations with the order, driver, route and last known location. Operations will try to contact both parties and escalate to local emergency services where needed.

If there is an immediate threat to life, call local emergency services first, then notify Pakiza support.

Cargo rules

• Declare the correct weight, size and handling needs.
• Do not send illegal or hazardous goods.
• Use cargo insurance for high-value loads where offered.
• Photograph the condition of the cargo at pickup if there is an existing defect.

Driver safety

• Do not accept a trip that exceeds your vehicle or licence class.
• Use the masked call and in-app chat rather than sharing personal details.
• Report unsafe loading, threatening behaviour or route pressure.
• Use the SOS control and contact operations if you feel unsafe.

Report a concern

Report a safety concern in the app or email hello@pakiza.co.tz. Include the order ID if you have it. We review safety reports with the operations and trust teams.